Marketing associate/specialist (on-line)

this job is presented by Talent Berlin 09.11.2017

Marketing associate/specialist (on-line) (Germany)

eMotorWerks – leading US start-up in smart charging infrastructure manufacturing and electrical vehicle to grid integration is opening its operations in Germany and is looking to hire associate/specialist focused on providing support to the head of country operations in running on-line channels to guarantee seamless product logistics and customer service. Ideal candidate should have a basic understanding of working with on-line channels, e.g., be able to work independently with limited supervision and be passionate about providing an excellent customer service.

Main responsibilities:

• Support a set of on-line accounts to achieve long-term success

• Report on the status of accounts and transactions

• Ensure customer orders are fulfilled in a timely and consistently high-quality manner;

• Track and report on inventory levels on-site, at sales partners and contract manufacturer (CM) and ensure orders are placed in a timely fashion;

• Promptly and effectively respond to requests via email, phone or online media;

• Provide great customer service and relay product and service information within team;

• Identify and track product and service issues to resolution;

• Provide customer education and training

• Maintain online product knowledge base, FAQs, videos, and other self-help tools

Desired Skills and Experience:

• Passion for electrifying transportation

• Hands on experience in sales and an ability to deliver excellent customer experience

• Experience with managing product inventories a plus

• Excellent communication (written and oral) skills and positive “can do” attitude

• An ability to deliver projects and answer inquiries on time

• Ability to multi-task and adjust quickly to changing priorities

• BS or equivalent degree in CS, EE, business or similar preferred

• Knowledge MS Office (MS Excel in particular)

• Native German proficiency, fluent English

At eMotorWerks we will offer a competitive and comprehensive benefits package including:

• Competitive salary

• Team building and social activities

• Mentor program to help you develop your career

Candidates must be eligible to work in Germany. If interested, send your CV and letter of interest to Sergey Kiselev (